Terms of Service
Last Updated: June 2, 2025
1. Acceptance of Terms
1.1 Overview
Welcome to Tell AI, an application (“App”) provided by Groupe Robin Monnier (“Company,” “we,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the App and any related services. By accessing or using the App, you agree to be bound by these Terms. If you do not agree, please do not use the App.
1.2 User Eligibility
“You” refers to the individual using the App. If you are using the App on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
1.3 Modifications to Terms
We may update these Terms from time to time. Changes will be posted within the App, and the “Last Updated” date will be revised accordingly. Your continued use of the App after changes signifies your acceptance of the new Terms.
2. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose information.
3. Description of the Service
Tell AI connects you with Tell AI, your personal AI therapist available 24/7. Experience supportive conversations and gain valuable insights to improve your mental well-being. Key features include:
• Instant Access: AI-powered therapy sessions available anytime, anywhere.
• Confidential Conversations: Engage in supportive, judgment-free dialogues.
• Personalized Strategies: Receive coping techniques and exercises tailored to you.
• Progress Tracking: Monitor your mood and track your mental health journey over time.
• Advanced AI Support: Benefit from active listening, empathetic responses, and evidence-based techniques like Cognitive Behavioral Therapy (CBT) and mindfulness exercises.
Whether you’re dealing with stress, anxiety, or simply need someone to talk to, Tell AI is here to support your mental health journey.
Note: Tell AI is not a replacement for professional medical advice, diagnosis, or treatment.
4. Account Registration
4.1 Account Creation
You may need to create an account (“Account”) to access certain features. You agree to provide accurate information and update it as necessary.
4.2 Account Security
You are responsible for maintaining the confidentiality of your login credentials and all activities under your Account. Notify us immediately of any unauthorized use.
5. Subscriptions and Payment
5.1 Access Levels
We offer:
• Basic Plan: Free access with limited features.
• Tell AI Premium: Paid subscription unlocking all features.
5.2 Payment Terms
By subscribing to Tell AI Premium, you agree to pay the listed fees and applicable taxes. Payments are processed via the Apple App Store using StoreKit.
5.3 Auto-Renewal
Subscriptions automatically renew unless canceled before the renewal date. You authorize the Apple App Store to charge your payment method for the renewal period.
5.4 Refund Policy
All fees are subject to the Apple App Store’s refund policies. Please refer to Apple’s refund policy for more information.
6. User Conduct
6.1 Acceptable Use
You agree not to:
• Violate any laws or regulations.
• Post harmful, obscene, or infringing content.
• Interfere with the App’s operation or security.
• Engage in unauthorized data collection.
• Use the App as a substitute for professional medical advice.
7. Intellectual Property Rights
7.1 Ownership
All content and materials in the App are owned by Groupe Robin Monnier and protected by intellectual property laws.
7.2 User Content
By submitting content, you grant us a non-exclusive, worldwide license to use, modify, and display such content to provide our services.
8. Third-Party Services
The App may contain links to third-party websites or services. We are not responsible for their content or practices.
9. Account
We may suspend or terminate your access to the App at our discretion, without notice, for conduct that violates these Terms.
10. Disclaimers of Warranties
The App is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
10.1 Medical Disclaimer
• Tell AI is designed to provide support for mental well-being but is not a licensed medical or healthcare provider.
• The App does not offer medical advice, diagnosis, or treatment.
• Content provided is for informational purposes only and is not a substitute for professional medical advice.
• Always seek the advice of a qualified health provider with any questions you may have regarding a medical condition.
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the App.
11.1 Specific Limitations
• We are not responsible for any decisions you make based on information provided by the App.
• We disclaim liability for any adverse effects arising from your use of the App.
12. Changes to the App
We may modify or discontinue the App or any features at any time without notice.
13. Dispute Resolution
13.1 Arbitration
Any disputes arising from these Terms or use of the App will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
13.2 Class Action Waiver
You agree to resolve disputes individually and not as part of a class action.
14. Contact Information
If you have questions or concerns, please contact us at:
• Email: [email protected]
15. Age Restrictions
Users must be at least 12 years old to use the App. Users under the age of majority in their jurisdiction must have parental consent.
16. Miscellaneous
16.1 Severability
If any provision is deemed unenforceable, the remaining terms remain in effect.
16.2 Entire Agreement
These Terms constitute the entire agreement between you and Groupe Robin Monnier regarding the App.
Thank you for choosing Tell AI. We’re here to support you on your journey toward better mental well-being. Note that the usage of Tell AI is subject to your agreement to the following Apple's Standard End-User License Agreement.